News
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When can conflict be good?
Usually conflict is presented as something that is negative, and that there is one side seen as right and the other as wrong. These two factors have an impact on how people view, and work with conflict. Conflict being portrayed as something that is negative and, separately, that the two sides in a conflict always consist of one agent who is in the right and the other in the wrong, act as masks to a broader understanding and appreciation of conflict. It can cause a ‘flight, fight or freeze’ response, none of which helps sort out a conflict amicably.
On our Mediation Skills training, one of the things we look at are the different conflict management styles people use, and how this may vary from one situation to another. We also propose that conflict can be helpful, can even be good. For some, this may come as a surprise.
Centre joins SFHA
Conflict resolution and mediation trainers, the Scottish Community Mediation Centre, is delighted to announce that it has become a Sector Associate of the Scottish Federation of Housing Associations.
The Centre has joined SFHA to build on its existing experience within the housing sector, and to offer its members access to advice and training in conflict resolution and mediation.
Offering SFHA a range of training resources, the Centre has over 25 years’ experience in helping organisations develop staff skills in conflict resolution and mediation. Our training is interactive and practical and takes learners through all stages of the mediation process. It explores with learners how we handle conflict in real life and helps them develop new skills and approaches in handling conflict more constructively.
Latest Podcast launched
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We are delighted to announce the launch of our latest podcast.
In this episode, Robert from the Scottish Community Mediation Centre talks with Ann. Ann is one of Sacro’s mediators who works for Fife’s Community Safety Support Service. She talks about her experience of being a mediator and her work in mediating with Additional Support Needs cases.
“Some clients start out timid and afraid to share their point of view…. but once as they see us as mediators don’t take sides…they can gain their voice and opinions and you can feel their confidence building and they can see light at the end of the tunnel”
Spotlight on our service
The City of Edinburgh Household Support Service
The Household Support service within City of Edinburgh Council brings together a range of services formerly organised through housing support and community safety provision. The team is busy with referrals from Housing, social care services and others as well as providing direct access to those in need.
The service provides holistic and practical support to the city’s diverse and growing communities, helping residents with support to sustain their home and to address issues of antisocial behaviour and neighbour disputes. There are also projects working with families on parenting skills and school attendance.
Selling Mediation
Leading up to our Selling Mediation workshop later this year, we thought it would be helpful to explore this subject a little.
Selling mediation seems at first sight to be something that many of us will naturally shy away from. Mediators, after all, are not part of a salesforce or work in a consumer based sector. They are not motivated by sales targets or financial results. So why would we use the phrase selling? It is because here in the UK community mediation does need to be sold. Many people who are in conflict have never heard of mediation - they may confuse it with meditation or even medication! For others they may have either a limited understanding or the entirely false understanding of what mediation is. But there is more to the word selling. For ‘selling’ implies a commitment, positivity and an eagerness from the mediator to help people engage and “buy in” to the process.
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