Home•Training•Courses&bullMediation Awareness (CPD)

Mediation Awareness (CPD)

This introduction level course provides an opportunity to gain a better understanding of the mediation process and how it differs from other forms of dispute resolution, together with an opportunity to practice some of the interpersonal skills used in mediation. Delegates will gain awareness of how mediation can help resolve neighbour disputes and workplace conflict.

Objectives

By the end of the course delegates will:

Be aware of how conflicts arise
Have a better understanding of how conflicts escalate
Be aware of how not to make conflicts worse
Be familiar with some constructive negotiating techniques
Be familiar with some practical skills for handling conflict positively
Be aware of how mediation can help

Who is this for?

This course is for organisations who have staff that handle complaints, deal with members of the public regularly or need to be able to effectively signpost mediation for clients.

How you’ll be taught

The course is highly interactive and you will learn through a combination of small group exercises, discussions and role plays together with shared learning from trainers. This course can be commissioned to be delivered in person at a suitable venue or online using either Zoom or Microsoft Teams.

Assessment procedure

This course is not assessed.

Fees and booking

Please contact us for details.

Sorry, we don’t have any available dates for this programme at the moment. To express your interest, get in touch.