Handling conflict constructively

The course objectives are to:

• Increase your awareness of what is happening in a conflict situation;
• Share your experience and build on your existing conflict handling skills;
• Practise skills in a relaxed atmosphere and get feedback on what worked;
• Gain confidence in your ability to handle conflict in a constructive way.

Wondering how you can handle conflict better?

Keen to help others solve conflicts effectively?

This course is designed for anyone who wants to develop their ability to handle conflict more effectively. We have trained a wide range of people over the years, including community workers, housing association staff, anti-social behaviour officers and others working in both public and private organisations.

The course is highly interactive and you will learn through a combination of small group exercises, discussion and role play together with shared learning from trainers. This course is normally held online, using Zoom. For those unfamiliar or hesitant in using Zoom, do feel free to contact us and we can discuss your concerns.

This course is not assessed. It forms the foundation unit for our ten-module Mediation Skills course, which is assessed and is accredited by Scottish Mediation. Once learners have completed the Handling Conflict Constructively course, they can build on their learning by taking the Mediation Skills module. 

More information can be found in our course descriptor.

Places are booked through completion of a booking form, available on request, OR via the online booking and payment system.

Course fee is £250.