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Helping people in conflict

One of the pleasures of training people in mediation is seeing people learn new skills in handling conflict more constructively and gain confidence in using them during the course.

Our course has no prior learning requirements and we welcome everyone from all walks of life. Previous learners have included lawyers, academics, professionals from commercial organisations, housing, community safety, environmental and leisure services, community bodies, marketing and training - the list is endless. What they have in common is a wish to handle conflicts in a better way, and to help others who are in conflict. Many have heard of mediation or know someone in the field of mediation, whilst others are completely new to this area.

Our training provides a safe space for people to work together and support each other as they learn the principles and process of mediation. The training is highly interactive with lots of opportunities for learners to discuss, explore and practise – they are often surprised how much they ‘do’ rather than listen. It’s also our job as trainers to make the course fun! Since learners come from a variety of backgrounds and jobs, they bring a wealth of experiences and knowledge which they are encouraged to share with others during the course.

The course begins with conflict itself. How it comes about, how we respond and what are the things that can help and hinder in dealing with conflicts wherever they may be, in work or at home. The training teaches people techniques that help in handling conflict better. Handling conflict better can not only lead to a mutually acceptable solution, but improve relationships and reduce stress.

After that, from day three onwards, the training turns to mediation itself. It explains the principles of mediation, the process and how to run a productive mediation meeting. It takes learners step by step through the entire process – from first contact, initial visits, preparation and then on to the full mediation meeting. This can seem daunting to some, but our role is to be there to support learners as they build skills and confidence.

By day five the different steps are brought together with a day of coaching, with each learner running a full mediation meeting. The final day is the last piece of assessment, with candidates assessed in delivering a full mediation meeting. I say ‘last piece’ since the course uses continual assessment – we observe group discussions and exercises, and mark homework. All this builds towards the final assessment.

If this sounds of interest or you would like to know more, contact us to find out more. Our next course is in June.